FAQ
I've placed an order. Can I still make changes?
Please contact us using the form below or the chatbot, we'll see how we can help!
How do I assemble my chair? Assembly instructions
You will be able to add on the assembly service by our technician for SG$20 at the checkout page. Our technician will then deliver and assemble the chair for you at your location.
If I have any issues who do I reach out to?
Please submit your request here: Martiangear Support
Don't forget to mention your order number, name, and phone number. It will be helpful if you can include images or videos of your issue. Our customer service agent will attend to you as soon as possible.
How do I keep the chair in good condition. Care tips?
We designed our chairs to withstand years of daily use, but appropriate aftercare is still required to keep them in excellent condition. Try to keep liquid away from your chair and wipe it down on a regularbasis to keep it clean.
How long does it take to deliver?
Delivery is within 3 - 5 business days to your doorstep by our local courier
How long is the warranty?
You can view more here: Martiangear Support - Warranty
How to replace broken parts?
Please contact us using the form below or the chatbot, we'll see how we can help!
What is the difference between AST/SUP/INT?
The Astronaut has a compact and snuggly design so as to make them feel more comfortable. It has a maximum weight load of 130kg. Interstellar provides comfort for people who have broader shoulders and prefer more leg space. It has a maximum load of 181kg. Lastly, Supernova gives the user the best of both worlds. It also has a maximum weight load of 181kg.
Is it possible to exchange the chair?
Please contact us using the form below or the chatbot, we'll see how we can help!
Are there any differences between leather and fabric?
We provide both materials for all gaming chairs and the price would not differ.
Our Vegan leatheris designed to have a premium feel that is both stylish and durable especially under Singapore’s weather conditions. It is water-resistant and easier to clean compared to the fabric ones.
Our fabric chairs are designed to be durable, comfortable and breathable. Thanks to our immaculate automotive grade stitching, the chairs provide a cushiony feel that makes people feel comfortable against their skin. However, do note that if you were to spill any liquid, the fabric chair will absorb the liquid and may damage it over a period of time
Will the seat foam lose overtime?
The seat is made out of high density cold moulded memory foam. Additionally, thanks to the superior craftsmanship, the seat is more durable and more comfortable.
Can I buy in bulk?
Definitely!
You can visit our store or provide your details to the chat services provided here on our site. A Martian will then contact you with the best package we can offer. Moreover, we can customise the chairs to your preference if orders are 20 and above.
Looking for Martian?
29 Tai Seng Avenue, #02-01, Singapore 534119
Mon - Fri, 11:00am -7pm
Or use the form to send us a signal and we will get back to you asap!